The Vamos España online store, operating at www.vamos-espana.com, is operated by BAJU BAJU HOLIDAY SL (Av. Baleares 36, L-7, 03183 Torrevieja, Alicante, Spain; EU VAT: ESB16452765; e-mail: vamos.costablanca@gmail.com; telephone: +34 695 02 04 94).

The store conducts retail sales of products currently available in its offer, in particular cosmetics, care products and accessories.

The Seller can be contacted via the e-mail address or phone number indicated above.

The prices of the products are given in Polish zlotys and are gross prices. The cost of delivery is given separately before placing the order.

Product images are for presentation purposes only. The colour, packaging, label or graphic design may differ slightly from those shown on the website, in particular in the event of changes made by the manufacturer.

Cosmetics manufacturers may make changes to the composition of their products. The current INCI composition, the method of use and the warnings on the product packaging receive take precedence over the information provided in the store.

Orders can be placed through the online store 24/7.

In order to place an order, the Client selects products, adds them to the cart, indicates the method of delivery and payment, and provides the data necessary to complete the order.

Before placing an order, the Client has the opportunity to check and correct the entered data.

Placing an order requires acceptance of these Terms and Conditions and reading the Privacy Policy.

After placing an order, the Client receives an e-mail confirming its acceptance.

The Sales Agreement is concluded at the moment of confirmation by the Seller of acceptance of the order for execution.

The store does not guarantee the constant availability of all products. It may happen that the product you see when placing an order is sold out in the meantime or its availability changes.

If, after placing an order, it turns out that any of the products cannot be delivered, the Seller will contact the Customer and offer:

• order fulfillment without missing product,
• possible replacement of the product after agreement with the Client,
• or cancelling the relevant part or all of the order.

In the event of cancellation of a paid order or part thereof, the relevant amount will be refunded to the Client without undue delay, using the same payment method, unless otherwise agreed by the parties.

You can pay for your order using the payment methods currently available in the store when placing your order.

The order is sent for processing after the payment has been properly confirmed, if the selected payment method requires prior payment.

The seller may temporarily provide promotions and discount codes. Discount codes cannot be combined with other promotions, unless otherwise stated in the terms of the promotion.

Delivery is carried out using the methods available to choose from when placing an order.

The cost of delivery by InPost International parcel locker from Spain is: Size A (up to approx. 2 kg, 8×38×64 cm) — PLN 49.99, Size B (over 2 kg to approx. 10 kg, 19×38×64 cm) — PLN 58.99, Size C (over 10 kg to 25 kg, 39×38×64 cm) — PLN 104.99.

The current delivery cost is displayed to the customer before the order is approved and paid.

The estimated lead or delivery time provided in the store is for information purposes only and is subject to change, m.in the event of increased orders, public holidays or carrier delays.

In the event of a significant delay, the Seller will, as far as it has information, inform the Client about the situation.

The Client should provide correct and complete data necessary for the delivery of the shipment. The Seller is not responsible for delivery problems resulting from the Client providing an incorrect or incomplete address, telephone number or other data.

If the shipment returns to the Seller for reasons attributable to the Customer, e.g. due to failure to collect the shipment on time or providing an incorrect address, the reshipment may require the Client to cover its costs.

When picking up the shipment, it is recommended to check the condition of the packaging. In case of visible damage, it is worth taking photos of the package and reporting the problem to the Seller as soon as possible.

A consumer who has made a distance purchase may, in principle, withdraw from the contract without giving a reason within 14 days of receiving the product.

The statement of withdrawal from the contract can be sent to the following address: vamos.costablanca@gmail.com

After informing the Seller about the withdrawal from the contract, the Client should send the product back without undue delay, no later than within 14 days.

The return must be sent to the Seller's address: BAJU BAJU HOLIDAY SL, Av. Baleares 36, L-7, 03183 Torrevieja, Alicante, Spain – unless the Seller indicates to the Customer another address for the return.

The direct cost of returning the product in the event of withdrawal from the contract is borne by the Client.

The seller will refund the amount due for the returned product and the cost of the cheapest standard form of delivery offered for the order, in accordance with the applicable regulations.

The refund will be made no later than within 14 days of receipt of the statement of withdrawal. However, the Seller may withhold the refund until the product is received or the Customer provides proof of its return.

The customer may familiarize himself with the product to the extent that it would be possible in a stationary store. The customer may be liable for the decrease in the value of the product resulting from its use in a manner beyond what is necessary to check its nature, characteristics and functioning.

For hygienic reasons, the right of withdrawal is not granted for a product delivered in a sealed packaging which, once opened, cannot be re-marketed for health or hygiene reasons, if the security has been opened or compromised after the product has been delivered.

The above exclusion may apply, for m.in, to properly protected cosmetics and hygiene products, if, after a breach of their security, they cannot be offered again to another customer for hygienic reasons. The mere fact that a product is a cosmetic does not automatically mean that the right of withdrawal is lost – the conditions for sealing the product and hygiene reasons must be met.

Opening or breaching the product security does not limit the Customer's right to complain if the product is defective, damaged or not in accordance with the contract.

The Seller is responsible for the compliance of the delivered product with the contract on the terms resulting from the applicable consumer law.

Complaints can be sent to: vamos.costablanca@gmail.com

In the application, it is worth specifying:

• name and surname,
• Order number
• the name of the advertised product,
• description of the problem,
• photos of the product, if they can help in handling the complaint,
• the expected way of resolving the case.

The seller will respond to the consumer's complaint within the time limit provided for by the applicable regulations.

If the product has arrived damaged, incomplete, other than the one ordered or has any other non-compliance with the contract, the Customer should contact the Seller. The rights arising from the complaint are independent of the right of withdrawal.

Information on the action, ingredients and method of use of cosmetics is prepared on the basis of data on a given product and is informative.

The cosmetic should be used in accordance with the instructions, warnings and intended use indicated on its packaging.

If irritation or other adverse reaction occurs, discontinue.

The customer should check the current INCI composition of the product before using it for the first time, especially if they have allergies or hypersensitivity to certain ingredients.

The difference between the composition previously presented on the website and the composition on the received packaging may result from a change in the recipe made by the manufacturer. In this case, the current label of the received product is a source of information about its composition.

The administrator of the Clients' personal data is BAJU BAJU HOLIDAY SL.

Personal data is processed, m.in, for the purpose of:

• order execution,
• Payment and delivery handling
• contact with the Client,
• handling complaints and returns,
• implementation of accounting and legal obligations.

Detailed rules for the processing of personal data can be found in the Privacy Policy available on the store's website.

The Seller may make changes to these Terms and Conditions, in particular in the event of changes in the law, payment methods, delivery or functionality of the store.

The amendment to the Terms and Conditions does not affect orders placed before the change comes into force.

Nothing in the Terms and Conditions shall limit the rights of the consumer under mandatory provisions of law.

In matters not regulated in these Terms and Conditions, the relevant provisions of law, including consumer protection provisions, shall apply.